General Enquiry v1.0

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SF Subject

SF General Enquiry Type

ⓘ	It looks like you’re completing this form outside our usual business hours - we’re here Monday to Friday, 8 am to 5:30 pm. Please note that our response time is around three business days.

Is this an emergency (eg fallen lines, sparks, or fire)?*

YesNoNot sure

⚠	Please call us immediately 0800 27 27 27 Do not complete this form.

ⓘ	For information about building near power lines, working safely around power infrastructure, disconnection or reconnection requests, or safety inspections, visit our Safety around our networks or Contractor safety pages

ⓘ	If you’re not sure, please call our emergency line. It’s better to be safe. 0800 27 27 27 You can also check our Electricity safety page for more information.

Is this an emergency (eg you smell gas or a pipe is damaged)?*

YesNoNot sure

⚠	Please call us immediately 0800 111 848 Do not complete this form.

ⓘ	For gas safety, including working near infrastructure, underground lines, inspections, or moving/removing assets, visit our Safety below ground or Contractor safety pages.

ⓘ	If you’re not sure, please call our emergency line. It’s better to be safe. 0800 111 848 You can also check our Gas safety page for more information.

Are you currently experiencing an unexpected power outage?*

YesNo

ⓘ	Please report your outage by visiting our Report an outage page or call us on: 0800 769 372 (Business hours: 8 am to 5:30 pm)

ⓘ	If this is about a future outage, please visit our Planned outages page. For all other enquiries, please complete this form.

How can we help with your electricity connection?*

New electricity connectionModify an existing electricity connection

ⓘ	Our connection process is changing. Learn more.

ⓘ	Ready to connect solar to your home or business? Learn more and start your application here.

ⓘ	Visit Base Power for stand-alone systems (SAPS) and support.

Is this an emergency (eg fire risk, sparks, or fallen lines)?*

YesNo

⚠	Please call us immediately 0800 27 27 27 Do not complete this form.

ⓘ	For information about trees near power lines, tree trimming or removal, visit our tree safety page.

ⓘ	Need information about getting connected to gas or have a gas meter question? Visit our gas connection website The Gas Hub who connect customers to our gas network in Wellington, Manawatū, Taranaki and Hawke’s Bay.

ⓘ	To make a complaint, click the button below—we’ll guide you through our formal complaints process. Submit a complaint

ⓘ	Visit our careers page to see our latest vacancies or ask a question using this form?

First name*

Last name

Business or organisation name

Email*

Phone number (exclude the leading zero of your phone number and leave the +64)

ⓘ	Oops! We need your phone number in the correct format. Please leave the +64 and remove the leading zero of your phone number. Here’s an example: +64 21 123 4567 ✅ +64 021 123 4567 ❌

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SF Supplied Email

What address does this relate to?

Land parcel ID (if known)

ICP number (if known)

Your unique 15 digit installation number (you'll find it on your power bill)

Do you have an existing Powerco reference number?

Cut or trim notice (CTN) number (if known)

What does your enquiry relate to?*

Message*

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SF Preferred Contact Method

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