Contact Us (PDFTrial)

Send us a message

How can we help?*

SF General Enquiry Type

Is this an emergency (eg fallen lines, sparks, or fire)?*

YesNoNot sure

⚠	Please call us immediately 0800 27 27 27 Do not complete this form.

ⓘ	For information about building near power lines, working safely around power infrastructure, disconnection or reconnection requests, or safety inspections, visit our safety FAQs.

ⓘ	Not sure if this is an emergency? Check our safety FAQs.

Is this an emergency (eg you smell gas or a pipe is damaged)?*

YesNoNot sure

⚠	Please call us immediately 0800 111 848 Do not complete this form.

ⓘ	For gas safety, including working near infrastructure, underground lines, inspections, or moving/removing assets, visit our gas safety FAQs.

ⓘ	Not sure if this is an emergency? Check our safety FAQs.

Are you currently experiencing an unexpected power outage?*

YesNo

ⓘ	Please report your outage by visiting our Report an outage page or call us on 0800 769 372 (business hours).

ⓘ	If this is about a future outage, please visit our Planned outages page. For all other enquiries, please complete this form.

How can we help with your electricity connection?*

New electricity connectionModify an existing electricity connection

ⓘ	Our connection process is changing. Learn more.

ⓘ	Ready to connect solar to your home or business? Learn more and start your application here.

ⓘ	Visit Base Power for stand-alone systems (SAPS) and support.

Is this an emergency (eg fire risk, sparks, or fallen lines)?*

YesNo

ⓘ	Call 0800 27 27 27 Emergency number or 111

ⓘ	For information about trees near power lines, tree trimming or removal, visit our tree safety page.

ⓘ	Need information about getting connected to gas or have a gas meter question? Visit our Gas Connection website The Gas Hub.

ⓘ	To make a complaint, click the button below—we’ll guide you through our formal complaints process. Submit a complaint

ⓘ	Visit our careers page to see our latest vacancies or ask a question using this form?

Can’t find what you need in our list?

First name*

Last name

Business or organisation name

Email*

Phone number

What address does this relate to?

Land Parcel ID (if known)

ICP Number (if known)

Your unique 15 digit installation number (you'll find it on your power bill)

Do you have a job or case reference number?

Cut and trim notice (CTN) Number

Message*

Your preferred contact method*

SF Preferred Contact Method

Please verify that you are human*

Read our privacy policy to learn how we collect, hold, use and share personal information.

Time (Hidden controls for out-of-office prompt)

Hour Minutes

AM/PM Option

SF Business Hours